# Troubleshooting acccount issues

Use the information here to help you troubleshoot sign-in and other ADC account issues. For step-by-step directions to sign in to an ADC account, see Sign Up in to the ADC Console or Login to the ADC Console.

If you are having trouble signing in to console.appsealing.com, see AppSealing Helpdesk Center (opens new window) or write us at support@appsealing.com.

Issues

# I am not able to sign up in console

If you are not able to sign up with ADC console check if the following scenarios:

  • Registered/De-Activated email addresses cannot be used for sign up process, click on Login here (opens new window) to login to system or activate your account again
  • Password provided for account should be between 8-16 characters and should contain atleast 1 lowercase, 1 uppercase, 1 number and one special character in ?!@#$-_=+
  • Invite member will only work if the member is not member of any other account
  • If activation link not received in mail, check the spam folder in your mailbox

If you still having trouble signing in to console.appsealing.com, see AppSealing Helpdesk Center (opens new window) or write us at support@appsealing.com

# My credentials aren't working

When you create an ADC account, you provide an email address and password. These are the credentials for the ADC account. When you can't sign in to the ADC Console, try to remember how you previously accessed ADC.

If you don't remember using a password at all

If you have lost or forgot the password for your ADC account, you can reset your password. You must know the email address used to create the ADC account and you must have access to the email account. For more information, see Resetting lost or forgotten passwords for ADC.

If you don't remember your user name

If you are not sure of the email address associated with your ADC account, check for saved correspondence from noreply@appsealing.com to any email address for your organization that might have been used to open the ADC account. If you're still not able to sign in to your ADC account you can write us at support@appsealing.com.

I don't have access to the email for my ADC account

If you know the email address but no longer have access to the email, first try to recover access to the email using one of the following options:

  • If you own the domain for email address, you can restore a deleted email address. Alternatively, you can set up a catch-all for your email account, which "catches all" messages sent to email addresses that no longer exist in the mail server and redirects them to another email address
  • If the email address on the account is part of your corporate email system, we recommend that you contact your IT system administrators. They might be able to help you regain access to the email
  • If you're still not able to sign in to your ADC account you can write us at support@appsealing.com

# I need to report fraudulent ADC account activity

If you suspect fraudulent activity using your ADC account and would like to make a report, raise issue AppSealing Helpdesk Center (opens new window) or write us at support@appsealing.com

# I need to close my ADC account

If you have an active ADC account, you can use the following directions to close it: Account Withdrawal under the Manage section.

Last Updated: 4/10/2023, 10:16:47 AM

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